Based on recent customer reviews, MiWay delivers a strongly positive frontline experience driven by individually praised consultants, but faces recurring friction in its claims process, repair coordination, and communication follow-through. The overwhelming majority of customers describe fast, empathetic service — particularly around roadside assistance and initial contact — while a persistent minority report delays in claims resolution, difficulty cancelling policies, and poor accountability from third-party service providers. MiWay's strengths are clearly people-driven; its weaknesses are process-driven.
Top Strengths:
- •Agent Quality & Customer Care (4.1): Customers consistently name specific consultants — Nkele Molele, Shannon Govender, Given Chauke, Thabang Letsoalo, and Justin Lombard are among the most frequently praised. Reviewers describe agents as empathetic, patient, and willing to go above and beyond, with many noting they felt genuinely reassured during stressful situations like breakdowns and accidents.
Replied to 93% of negative reviews
Typically takes less than 1 hour to reply
TrustIndex
10
Perfect Score
Ranking
#3
in Home Insurance
Avg Reply
0.4
Hours
NPS Score
63
Recommended: Very Likely
Replied to 93% of negative reviews
Typically takes less than 1 hour to reply
Jan '25 - Jan '26
Recent reviews (33,100)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
9 reviews | Active since Jan 2020
Great Experience
I had a claim and was served by Dolly. She was professional and helpful, give her a raise.
MiWay Insurance's reply
21 Jan 2026 at 12:59Thanks for the high praise for our team. We'll let them know what a great job they're doing.
Best regards,
The MiWay Team
9 reviews | Active since Jan 2020
Great Experience
I had a claim and was served by Dolly. She was professional and helpful, give her a raise.
MiWay Insurance's reply
21 Jan 2026 at 12:59Thanks for the high praise for our team. We'll let them know what a great job they're doing.
Best regards,
The MiWay Team
2 reviews | Active since Jan 2020
Excellent Service
I would like to write a review about Mtn
MiWay Insurance's reply
21 Jan 2026 at 12:57This is such a fantastic compliment and exactly the kind of feedback we strive for. It makes our heart smile hearing that our team are as passionate about excellent service as they are. We're so lucky to have them on our team.
Best regards,
The MiWay Team
2 reviews | Active since Jan 2020
Excellent Service
I would like to write a review about Mtn
MiWay Insurance's reply
21 Jan 2026 at 12:57This is such a fantastic compliment and exactly the kind of feedback we strive for. It makes our heart smile hearing that our team are as passionate about excellent service as they are. We're so lucky to have them on our team.
Best regards,
The MiWay Team
15 reviews | Active since Jan 2020
Incredibly fast claim processing!
I had a minor accident last week and was dreading the claims process. To my surprise, the claim was processed within 48 hours and the payout was in my account the same week. The claims consultant was professional and kept me updated throughout. Highly recommend!
MiWay Insurance's reply
20 Jan 2026 at 15:30We're thrilled to hear about your positive experience! Our team works hard to ensure claims are processed quickly and efficiently.
Best regards,
The MiWay Team
15 reviews | Active since Jan 2020
Incredibly fast claim processing!
I had a minor accident last week and was dreading the claims process. To my surprise, the claim was processed within 48 hours and the payout was in my account the same week. The claims consultant was professional and kept me updated throughout. Highly recommend!
MiWay Insurance's reply
20 Jan 2026 at 15:30We're thrilled to hear about your positive experience! Our team works hard to ensure claims are processed quickly and efficiently.
Best regards,
The MiWay Team
8 reviews | Active since Jan 2020
Great app, but premiums increased
The app is fantastic - I can manage my policy, submit claims, and even request roadside assistance with a few taps. However, my premium increased by 15% this year without any claims. The app experience is excellent but the value could be better.
8 reviews | Active since Jan 2020
Great app, but premiums increased
The app is fantastic - I can manage my policy, submit claims, and even request roadside assistance with a few taps. However, my premium increased by 15% this year without any claims. The app experience is excellent but the value could be better.
22 reviews | Active since Jan 2020
Towing service saved my day
My car broke down on the N1 highway during rush hour. Called and within 35 minutes a tow truck arrived. The driver was professional and my car was safely delivered to the workshop. This is why I stay - reliable service when you need it most.
MiWay Insurance's reply
18 Jan 2026 at 17:20Thank you for sharing your experience! We're glad our roadside assistance team could help when you needed it most.
Best regards,
The MiWay Team
22 reviews | Active since Jan 2020
Towing service saved my day
My car broke down on the N1 highway during rush hour. Called and within 35 minutes a tow truck arrived. The driver was professional and my car was safely delivered to the workshop. This is why I stay - reliable service when you need it most.
MiWay Insurance's reply
18 Jan 2026 at 17:20Thank you for sharing your experience! We're glad our roadside assistance team could help when you needed it most.
Best regards,
The MiWay Team
3 reviews | Active since Jan 2020
Good coverage, long call wait times
The actual insurance coverage is solid and claims are handled well. My issue is with the call center - I've had to wait 20+ minutes multiple times just to speak to someone about my policy. They need to improve their phone support capacity.
3 reviews | Active since Jan 2020
Good coverage, long call wait times
The actual insurance coverage is solid and claims are handled well. My issue is with the call center - I've had to wait 20+ minutes multiple times just to speak to someone about my policy. They need to improve their phone support capacity.
11 reviews | Active since Jan 2020
Best insurance company I've used
Been a customer for 5 years now and they've been consistently excellent. Claims are processed quickly, premiums are reasonable, and customer service is always helpful. Highly recommend to anyone looking for reliable insurance.
MiWay Insurance's reply
16 Jan 2026 at 12:00Thank you for your loyalty over the past 5 years! We truly appreciate customers like you.
Best regards,
The MiWay Team
11 reviews | Active since Jan 2020
Best insurance company I've used
Been a customer for 5 years now and they've been consistently excellent. Claims are processed quickly, premiums are reasonable, and customer service is always helpful. Highly recommend to anyone looking for reliable insurance.
MiWay Insurance's reply
16 Jan 2026 at 12:00Thank you for your loyalty over the past 5 years! We truly appreciate customers like you.
Best regards,
The MiWay Team
6 reviews | Active since Jan 2020
Easy online policy management
Managing my policy online is a breeze. The website and app are user-friendly and I can do everything from updating my details to downloading policy documents. Only giving 4 stars because of a billing issue that took a while to resolve.
6 reviews | Active since Jan 2020
Easy online policy management
Managing my policy online is a breeze. The website and app are user-friendly and I can do everything from updating my details to downloading policy documents. Only giving 4 stars because of a billing issue that took a while to resolve.