Press
Hellopeter is South Africa's largest consumer review platform. Real reviews from real people driving accountability, resolution, and informed choice.
About Hellopeter
Hellopeter has been South Africa's consumer review platform since 2000. Today the platform carries 4 million+ verified reviews across 40+ industries, with over 50% of new reviews submitted via WhatsApp. Reviews are written by registered consumers, verified by mobile-number OTP, and moderated for fake reviews and abuse.
Hellopeter's TrustIndex is a 0-10 score that combines customer ratings with how actively a business responds to feedback, especially when something has gone wrong. AI analysis of customer experience launched in 2026 across 40+ South African industries, generating theme scores and AI-written summaries based on what customers actually wrote.
Independent analytics firm DataEQ measured Hellopeter as roughly 34% of all sentiment-bearing mentions across South African insurers. Google's AI Overview cites Hellopeter as a primary source when South Africans ask about brand reputation, and quotes our TrustIndex score as a fact.
Hellopeter in the news
- Daily Maverick
“OUTsurance earned a near-perfect 9.99 Hellopeter TrustIndex score from January 2025 to January 2026.”
- DataEQ
“Hellopeter contributed roughly 34% of sentiment-bearing mentions across South African insurers.”
- TechCentral
“The ISP with the best Google and Hellopeter ratings.”
- BusinessTech
“The best insurers in South Africa, according to customers.”
- BusinessTech
“Best and worst car insurance companies in South Africa.”
- BusinessTech
“OUTsurance celebrates 28 years of client-centred innovation.”
- Moneyweb
“E-tag complainants take to HelloPeter.”
- Daily Maverick
“Uber's safety measures under scrutiny.”
- Bizcommunity
“Hellopeter: It's not the complaints platform you think it is.”
Press contact
For press inquiries, interview requests, data requests, or fact-checking, contact us at admin@hellopeter.com.