Before South Africans give a business their money, their time or their trust, they check Hellopeter.
They've been doing that for 25 years.
4 million+ verified reviews. Over the last two years, more than half come in via WhatsApp, the way South Africa actually talks. When a South African Googles a brand, Hellopeter is usually the first answer they see. Increasingly, it's also the answer Google's own AI quotes back as fact.
Who we are
Hellopeter is the place South Africans go when they want to be heard, and the place businesses go when they want to be trusted. Owned and run from South Africa since 2000. The accountability stays here.
It's why "did you Hellopeter them?" is a sentence that needs no explanation here.
The proof
When South Africans ask Google about a brand's reputation, Google's AI cites Hellopeter. It quotes our TrustIndex score as a fact, the same way it quotes a star rating. When South Africa talks about brands, it talks here.
Independent analytics firm DataEQ measured Hellopeter as roughly 34% of all sentiment-bearing mentions across South African insurers.
How it works
A consumer writes about a real experience with a business. The business sees it. The next prospective customer sees it. Some businesses respond, fix the problem, and turn a complaint into a positive outcome. Some don't. Either way, the conversation stays public, recent, and verified. That's the Trust Cycle, 25 years deep.
Reviews on Hellopeter are written through a registered account, verified by mobile-number OTP, and require a minimum of 10 words. We moderate for fake reviews, abuse, and defamation. Read how reporting and moderation actually works.
What businesses can and cannot pay for
Hellopeter is free for consumers. Always has been, always will be. Businesses pay us for tools that help them act on customer feedback at scale.
Businesses can pay for
- Tools to collect reviews at scale
- Faster response management
- Reputation monitoring
- AI analysis of customer experience
Businesses cannot buy
- A higher star rating
- A better TrustIndex score
- A favourable AI summary
- Removal of a genuine negative review
What you see on Hellopeter is what customers say. Same standard for every business, paying or not.